You should be able to open notepad and press buttons and move your joysticks to see letters being typed to verify if it's working. The key mapping should be the same as this page...
https://www.ultimarc.com/ipac2.html
I think the default programming is pretty reasonable and for most people, it works just fine out of the box.
That said, I don't think the WinIPAC utility works with the VE based on the comment on this page...
https://www.ultimarc.com/ipacve.html
Quote:
When a custom codeset is used, it is stored in RAM instead of EEPROM, meaning that storage needs refreshing after power-down (this does not apply if you always use the built-in default MAME code set of course, the settings revert to MAME on power-down)
The page also talks about "WinIPAC Interactive Panel Design software" so maybe that's how you load a custom configuration. However, based on the above comment, it sounds like it needs to be loaded every time your system boots since it isn't saved.
However, I'd make sure you have the latest version of WinIPAC just to be sure... https://www.ultimarc.com/winipacv2.html
If all else fails, send an email to andy @ ultimarc.com as he's usually pretty quick to respond to product issues.
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