> I was trying to help explain things as it didn't seem clear where the confusion was > but I could see where it was coming from.
You missed the point.
Everyone saw exactly what you saw, you just judged it differently. Can you explain the confusion why you would judge it in such a strange way?
This is how I see it.
1. Person A asks for help and says what they need. 2. Person B asks Person A what they mean as it sounds like the wrong thing. 3. Person A repeats what they want. 4. Person B goes mental. 5. You come in and enable Person B.