My mom plays on her computer all day. She keeps up to date on an insane number of sites. She's a Redditor and a regular contributor over there. She's a member of lots of forums on many different topics and is well respected on a couple of them. (Caregiver sites, she gives great advice to panicky newbies.) She keeps her drivers and software up to date. She installs her own hardware and only needs me when the setup is fucking RIDICULOUS. (I'm looking at YOU, printer and scanner people...)
She also turns into a simpleton when I'm trying to talk to her on the phone. 
"Okay, click on the drop-down and tell me what it says."
"The what?"
"Drop down. The drop-down menu."
"..."
"Got it yet?"
"No. The drop-down?"
"Yes, drop-down. It's a little button that usually looks kind of like a down arrow that makes a little list 'drop down' when you click on it."
"Um..."
"Okay, you know how you like to change the font style and colors when you're writing email? That thing that you click on to do that is a drop-down. It shows a little list when you click on it. There should be a little drop-down where it says 'Preferences' on that page. Let me know when you find it."
"Um... Oh, shit."
"What???"
"I clicked on the 'Back' button and now it's saying something."
*silent-teeth-grind* "A pop-up window?"
"Yes"
"Okay, no problem. What does it say?"
"I don't know, I clicked on 'OK' and it went away. And now I'm back on the login page? Why am I back there??"
*sob*
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