> Don't mind me, I just want to vent. I deal with the equipment my company uses-
> printers, cameras, ipaq handhelds. I clearly identified an issue with the SD card
> slot not reading cards on an ipaq enterprise 211. Multiple cards not recognized at
> all. Talked to someone, sent it in. Just got it back today, set it up like any other
> device, copied required files onto an SD card, put the card into the ipaq. Nothing.
> Not recognized. WTH? Took a look at the note in the shipping box:
>
> "We would like to inform you about the IPAQ's SD card issue. Your IPAQ is in perfect
> working order. After hours of strenuous testing, we did not find anything wrong with
> your unit. The SD card slot read audio, video, and documents..."
>
> "strenuous testing"? Really? After the one card, I tried two others, one directly
> from an ipaq that had no trouble reading it. Still nothing. So I called them up,
> ready to explain my issue and send it back. The tech support person tells me that
> since the repair techs found nothing wrong with the SD card slot, I can't sent it
> back for the same repair. Say what now?!? Someone over there is either lying or
> incompetent, so even if I somehow show clear proof of the issue such as recording the
> ipaq not reading a card just removed from another ipaq that had no problem, you're
> saying I still can't send it back for proper repair? She was more than willing to
> give me useless advice to try though- format the card, go to a store and try several
> cards... Okay, when that advice fails, then can I send it back? Nope. THEN WHY AM I
> EVEN BOTHERING?
>
> Okay, breathe... I asked about the SD card they used- she can't give me the
> information, and can't (won't?) give me information on getting a hold of someone who
> can, or can explain to me anything about what the techs did to test this device.
> Look, I know what the problem is- there is a pin not making proper contact. If I take
> out the CF card cover and shove a stylus down against the left side (no I didn't tell
> them I did this- any excuse to break a warranty you know), miracle of miracles- the
> card can be read! But what can I do with this information? Nothing, since they have
> deemed it to be in "perfect working order."
>
> Poor, poor business practices.
The company been going down the drain since the late 90's.
Kevin Eshbach
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