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DMala |
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Sleep is overrated
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Reged: 05/09/05
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Posts: 3989
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Loc: Waltham, MA
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Re: HP => Incompetent repair techs?
04/15/11 05:20 AM
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> Poor, poor business practices.
Yes, HP is complete and utter shit these days. Their products are shoddy, and their "tech support" is specifically designed to give you the runaround until you give up and go away.
My wife had a laptop that was just under a year old that was suddenly incredibly sensitive to ESD. You'd shift your position on the couch on a winter's day and it would instantly lock up. I called tech support to get it serviced before the warranty ran out, and they jerked me around for *nine solid hours* over three days. I did my best to go along with their "troubleshooting" process, jumping through all of their stupid hoops, and at the end, they basically declined to fix the machine.
My wife stuck it out another six months with the stupid thing, then ended up getting a Mac. So now we have an 18-month old laptop that is basically a paperweight. Eventually, I'll tear it apart and see if I can find anything obviously wrong. If I can't get it working, I'd really like to find someone with a backyard trebuchet and see what kind of distance we can get with it.
So, yeah, HP can pretty much curl up and die for all I care. It's a shame, too, they used to make decent products.
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Re: HP => Incompetent repair techs?
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