Don't mind me, I just want to vent. I deal with the equipment my company uses- printers, cameras, ipaq handhelds. I clearly identified an issue with the SD card slot not reading cards on an ipaq enterprise 211. Multiple cards not recognized at all. Talked to someone, sent it in. Just got it back today, set it up like any other device, copied required files onto an SD card, put the card into the ipaq. Nothing. Not recognized. WTH? Took a look at the note in the shipping box:
"We would like to inform you about the IPAQ's SD card issue. Your IPAQ is in perfect working order. After hours of strenuous testing, we did not find anything wrong with your unit. The SD card slot read audio, video, and documents..."
"strenuous testing"? Really? After the one card, I tried two others, one directly from an ipaq that had no trouble reading it. Still nothing. So I called them up, ready to explain my issue and send it back. The tech support person tells me that since the repair techs found nothing wrong with the SD card slot, I can't sent it back for the same repair. Say what now?!? Someone over there is either lying or incompetent, so even if I somehow show clear proof of the issue such as recording the ipaq not reading a card just removed from another ipaq that had no problem, you're saying I still can't send it back for proper repair? She was more than willing to give me useless advice to try though- format the card, go to a store and try several cards... Okay, when that advice fails, then can I send it back? Nope. THEN WHY AM I EVEN BOTHERING?
Okay, breathe... I asked about the SD card they used- she can't give me the information, and can't (won't?) give me information on getting a hold of someone who can, or can explain to me anything about what the techs did to test this device. Look, I know what the problem is- there is a pin not making proper contact. If I take out the CF card cover and shove a stylus down against the left side (no I didn't tell them I did this- any excuse to break a warranty you know), miracle of miracles- the card can be read! But what can I do with this information? Nothing, since they have deemed it to be in "perfect working order."
Poor, poor business practices.
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HP => Incompetent repair techs?
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