I opened a case with eBay Buyer Protection when it didn't show up in the mail and it took eBay less than a week to give me a refund. I thought the money would go into my Paypal account, but they credited it directly to my credit card, which was better.
All things considered, I have to give eBay Customer Service a lot of credit, even though it was pretty obvious that a full refund was the correct outcome.
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